Galleries
Create gallery experiences, organise chapters, share links, manage downloads and view client activity.
View gallery guides ›Help Centre
Find answers for galleries, AI face search, bookings, clients,
teams, payments and account setup.
Everything you need to set up, publish, share and manage your
photography business in Photogram.
Create gallery experiences, organise chapters, share links, manage downloads and view client activity.
View gallery guides ›Learn AI face search, auto curation, duplicate checks, highlights and personal guest galleries.
Explore AI help ›Set availability, manage enquiries, schedule events and keep client timelines organised.
Booking guides ›Manage clients, invite team members, set permissions and assign events to your staff.
Team help ›Understand invoices, payment links, subscriptions, print sales and payout settings.
Payment help ›Passwords, gallery privacy, watermarking, storage, domains and account security.
Account help ›No help topics match that search. Ask our team instead.
Help Centre
Choose a question to see the answer.
Create a gallery, upload and organise the photographs into the experience you want clients to see, review its access and download settings, then publish it. PhotoGram creates the client-facing link only when you publish.
Yes. Chapters help divide a large wedding, event or portrait story into useful sections. Arrange and review them before publishing so clients can move through the gallery naturally.
Configure download permissions for each gallery and enable the client interactions you want to offer. Clients can favourite or select photographs where those options are enabled, and their activity remains connected to the gallery.
Review visibility, password protection, guest access and download permissions before sharing the gallery link. Preview the client experience first, and send private links only to the intended recipients.
When a photographer enables Find Me, a guest provides a reference image and PhotoGram helps locate relevant photographs within that event gallery. The photographer controls whether the feature is available and how the gallery is shared.
No. AI can suggest groupings, highlights, duplicate checks and useful organisation, but the photographer reviews the result and keeps final creative control. Suggestions should remain reversible.
Automatic curation can bring technically strong images, similar frames and possible duplicates forward for review. It is designed to reduce repetitive sorting, not replace the photographer's judgement.
Use face discovery only for galleries where it is appropriate and enabled. Review gallery access, communicate clearly with clients and guests, and follow the privacy and consent requirements that apply to your work.
Create or select the client, add the event or session details, confirm the date and relevant workflow information, then save the booking. Keeping it attached to the client gives the team one reliable source of context.
Yes. Studio Manager is designed to keep enquiries, client records, proposals and booking progress connected, so information does not have to be recreated when an enquiry becomes a confirmed job.
Keep session and event dates current, check availability before confirming new work, and use the booking timeline to record the next operational step. Availability features can vary by workspace configuration.
Yes. Deposits, payment schedules and outstanding balances can remain connected to the client and job, helping the studio understand what is due and what the payment relates to.
Invite each person with their own account rather than sharing credentials. Assign access that reflects their responsibilities, then review membership whenever roles or staffing change.
Use the available roles and permissions to give people only the gallery, client or business access their work requires. Advanced permission options may depend on your plan and workspace configuration.
Client details, enquiries, bookings, production activity, payments and gallery delivery can remain connected, giving authorised team members consistent context throughout the relationship.
Remove their access promptly, review any work assigned to them and transfer responsibility to an active team member. Never continue using shared passwords as a substitute for individual access.
Open your plan and billing area to review subscription information and available invoices or receipts. The exact records shown depend on the payments completed for your account.
Use payment requests in the context of the relevant client or booking so deposits, paid amounts and outstanding balances remain understandable to the studio team.
Plan management is available from the account's plan area. Review storage, workflow and team requirements before changing plan; available features and limits are shown for each option.
Use the plan and billing area to review the billing profile and available payment details. Only authorised account users should change billing information.
Use a strong, unique password, keep recovery details current and give every team member their own access. Contact support if you see unfamiliar activity.
Review link visibility, password protection, download permissions and guest-facing discovery features before publishing. Preview the gallery as a client before sharing it.
Review storage usage from your workspace and compare your current allowance with the available plan options. Archive or manage completed work carefully, and choose a plan appropriate for your gallery volume.
PhotoGram supports branded client experiences, with broader logo, theme, domain and white-label options depending on the plan and workspace configuration.
Contact our support team and we'll help you resolve account, gallery, billing or technical questions.
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